GMP + Máster Customer Experience Management

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Prisma Colombia S.A.S atenderá tu solicitud de información sobre nuestros servicios formativos. Para esta finalidad y las siguientes, puedes oponerte y acceder, rectificar o suprimir tus datos y ejercitar otros derechos como se indica en nuestra política de privacidad.

En un entorno donde las expectativas de los clientes evolucionan constantemente, las empresas necesitan líderes capaces de conectar estrategia, experiencia, tecnología y sentido humano para generar valor sostenible.

Aprenderás a analizar y entender profundamente las necesidades del cliente, a innovar en la entrega de servicios y productos, y a aplicar técnicas de design thinking para resolver problemas complejos de manera creativa. Este enfoque integral te preparará para implementar cambios significativos y mejorar la satisfacción del cliente en cualquier industria.

El programa incluye módulos prácticos y teóricos que te permitirán desarrollar habilidades estratégicas y operativas, asegurando que puedas liderar proyectos de transformación centrados en el cliente en entornos altamente competitivos.

function ZFAdvLead(){ } ZFAdvLead.utmPValObj = ZFAdvLead.utmPValObj || {}; ZFAdvLead.utmPNameArr = new Array('utm_source','utm_medium','utm_campaign','utm_term','utm_content','utm_ad_name','utm_adset_name');ZFAdvLead.utmcustPNameArr = new Array('utm_ad_name','utm_adset_name');ZFAdvLead.isSameDomain = false; ZFAdvLead.prototype.zfautm_sC = function( paramName,path,domain,secure ){ var value = ZFAdvLead.utmPValObj[paramName]; if ( typeof value !== "undefined" && value !== null ){ var cookieStr = paramName + "=" + encodeURIComponent( value ); var exdate=new Date(); exdate.setDate(exdate.getDate()+7); cookieStr += "; expires=" + exdate.toGMTString(); cookieStr += "; path=/"; if ( domain ) { cookieStr += "; domain=" + encodeURIComponent( domain ); } if ( secure ) { cookieStr += "; secure"; } document.cookie = cookieStr; } }; ZFAdvLead.prototype.zfautm_ini = function (){ this.zfautm_bscPCap(); var url_search = document.location.search; for (var i = 0; i < ZFAdvLead.utmcustPNameArr.length ; i ++){ var zf_pN = ZFAdvLead.utmcustPNameArr[i]; var zf_pV; if ( zf_pN == 'referrername' ) { zf_pV = ( document.URL || '' ).slice( 0, 1500 ); } else { zf_pV = this.zfautm_gP(url_search, zf_pN); if (zf_pV == undefined || zf_pV == ''){ zf_pV = this.zfautm_gC(zf_pN); } } if ( typeof zf_pV !== "undefined" && zf_pV !== null & zf_pV != "" ) { ZFAdvLead.utmPValObj[ zf_pN ] = zf_pV; } } for (var pkey in ZFAdvLead.utmPValObj) { this.zfautm_sC(pkey); } }; ZFAdvLead.prototype.zfautm_bscPCap = function () { var trafSrc = this.zfautm_calcTrafSrc(); if ( trafSrc.source != "" ) { ZFAdvLead.utmPValObj.utm_source = trafSrc.source; } if ( trafSrc.medium != "" ) { ZFAdvLead.utmPValObj.utm_medium = trafSrc.medium; } if ( trafSrc.campaign != "" ) { ZFAdvLead.utmPValObj.utm_campaign = trafSrc.campaign; } if ( trafSrc.term != "" ) { ZFAdvLead.utmPValObj.utm_term = trafSrc.term; } if ( trafSrc.content != "" ) { ZFAdvLead.utmPValObj.utm_content = trafSrc.content; } } ZFAdvLead.prototype.zfautm_calcTrafSrc = function() { var u1='', u2='', u3='', u4='', u5=''; var search_engines = [['bing', 'q'], ['google', 'q'], ['yahoo', 'q'], ['baidu', 'q'], ['yandex', 'q'], ['ask', 'q']]; //List of search engines var ref = document.referrer; ref = ref.substr(ref.indexOf('//')+2); ref_domain = ref; ref_path = '/'; ref_search = ''; // Checks for campaign parameters var url_search = document.location.search; if(url_search.indexOf('utm_source') > -1 || url_search.indexOf('utm_medium') > -1 || url_search.indexOf('utm_campaign') > -1 || url_search.indexOf('utm_term') > -1 || url_search.indexOf('utm_content') > -1) { u1 = this.zfautm_gP(url_search, 'utm_source'); u2 = this.zfautm_gP(url_search, 'utm_medium'); u3 = this.zfautm_gP(url_search, 'utm_campaign'); u4 = this.zfautm_gP(url_search, 'utm_term'); u5 = this.zfautm_gP(url_search, 'utm_content'); } else if ( this.zfautm_gP(url_search, 'gclid')) { u1 = 'Google Ads'; u2 = 'cpc'; u3 = '(not set)'; if ( !ZFAdvLead.utmcustPNameArr.includes('gclid') ) { ZFAdvLead.utmcustPNameArr.push('gclid'); } } else if(ref) { var r_u1 = this.zfautm_gC('utm_source'); var r_u2 = this.zfautm_gC('utm_medium'); var r_u3 = this.zfautm_gC('utm_campaign'); var r_u4 = this.zfautm_gC('utm_term'); var r_u5 = this.zfautm_gC('utm_content'); if ( typeof r_u1 === "undefined" && typeof r_u2 === "undefined" && typeof r_u3 === "undefined" && typeof r_u4 === "undefined" && typeof r_u5 === "undefined") { // separate domain, path and query parameters if (ref.indexOf('/') > -1) { ref_domain = ref.substr(0,ref.indexOf('/')); ref_path = ref.substr(ref.indexOf('/')); if (ref_path.indexOf('?') > -1) { ref_search = ref_path.substr(ref_path.indexOf('?')); ref_path = ref_path.substr(0, ref_path.indexOf('?')); } } u2 = 'referral'; u1 = ref_domain; // Extract term for organic source for (var i=0; i -1){ u2 = 'organic'; u1 = search_engines[i][0]; u4 = this.zfautm_gP(ref_search, search_engines[i][1]) || '(not provided)'; break; } } } else { if ( typeof r_u1 !== "undefined" ) { u1 = r_u1; } if ( typeof r_u2 !== "undefined" ) { u2 = r_u2; } if ( typeof r_u3 !== "undefined" ) { u3 = r_u3; } if ( typeof r_u4 !== "undefined" ) { u4 = r_u4; } if ( typeof r_u5 !== "undefined" ) { u5 = r_u5; } } } else { var r_u1 = this.zfautm_gC('utm_source'); var r_u2 = this.zfautm_gC('utm_medium'); var r_u3 = this.zfautm_gC('utm_campaign'); var r_u4 = this.zfautm_gC('utm_term'); var r_u5 = this.zfautm_gC('utm_content'); if ( typeof r_u1 === "undefined" && typeof r_u2 === "undefined" && typeof r_u3 === "undefined" && typeof r_u4 === "undefined" && typeof r_u5 === "undefined") { var locRef = document.URL; locRef = locRef.substr(locRef.indexOf('//')+2); if (locRef.indexOf('/') > -1) { locRef = locRef.substr(0,locRef.indexOf('/')); } u1 = locRef; u2 = 'referral'; } else { if ( typeof r_u1 !== "undefined" ) { u1 = r_u1; } if ( typeof r_u2 !== "undefined" ) { u2 = r_u2; } if ( typeof r_u3 !== "undefined" ) { u3 = r_u3; } if ( typeof r_u4 !== "undefined" ) { u4 = r_u4; } if ( typeof r_u5 !== "undefined" ) { u5 = r_u5; } } } return { 'source' : u1, 'medium' : u2, 'campaign': u3, 'term' : u4, 'content' : u5 }; } ZFAdvLead.prototype.zfautm_gP = function(s, q) { try{ var match = s.match('[?&]' + q + '=([^&]+)'); if ( match ) { if ( match[1].length > 199 ) { var raw = decodeURIComponent(match[1]); raw = raw.replace(/[^A-Za-z0-9_]/g, ''); return raw.slice( 0, 199 ); } else { return decodeURIComponent(match[1]); } } else { return ''; } } catch(e){ return ''; } } ZFAdvLead.prototype.zfautm_gC = function( cookieName ){ var cookieArr = document.cookie.split('; '); for ( var i = 0 ; i < cookieArr.length ; i ++ ){ var cookieVals = cookieArr[i].split('='); if ( cookieVals[0] === cookieName && cookieVals[1] ) { return decodeURIComponent(cookieVals[1]); } } }; ZFAdvLead.prototype.zfautm_gC_enc = function( cookieName ){ var cookieArr = document.cookie.split('; '); for ( var i = 0 ; i < cookieArr.length ; i ++ ){ var cookieVals = cookieArr[i].split('='); if ( cookieVals[0] === cookieName && cookieVals[1] ) { return cookieVals[1]; } } }; ZFAdvLead.prototype.zfautm_iframeSprt = function () { var zf_frame = document.getElementsByTagName("iframe"); for(var i = 0; i < zf_frame.length; ++i){ if((zf_frame[i].src).indexOf('formperma') > 0 ){ var zf_src = zf_frame[i].src; for( var prmIdx = 0 ; prmIdx < ZFAdvLead.utmPNameArr.length ; prmIdx ++ ) { var utmPm = ZFAdvLead.utmPNameArr[ prmIdx ]; utmPm = ( ZFAdvLead.isSameDomain && ( ZFAdvLead.utmcustPNameArr.indexOf(utmPm) == -1 ) ) ? "zf_" + utmPm : utmPm; var utmPmregex = new RegExp("[?&]" + utmPm + "="); if ( ! utmPmregex.test(zf_src) ) { var utmVal = this.zfautm_gC_enc( ZFAdvLead.utmPNameArr[ prmIdx ] ); if ( typeof utmVal !== "undefined" ) { if ( utmVal != "" ){ if(zf_src.indexOf('?') > 0){ zf_src = zf_src+'&'+utmPm+'='+ utmVal; }else{ zf_src = zf_src+'?'+utmPm+'='+ utmVal; } } } } } if ( zf_frame[i].src.length < zf_src.length ) { zf_frame[i].src = zf_src; } } } }; ZFAdvLead.prototype.zfautm_DHtmlSprt = function () { var zf_formsArr = document.forms; for ( var frmInd = 0 ; frmInd < zf_formsArr.length ; frmInd ++ ) { var zf_form_act = zf_formsArr[frmInd].action; if ( zf_form_act && zf_form_act.indexOf('formperma') > 0 ){ for( var prmIdx = 0 ; prmIdx < ZFAdvLead.utmPNameArr.length ; prmIdx ++ ) { var utmPm = ZFAdvLead.utmPNameArr[ prmIdx ]; var utmVal = this.zfautm_gC( ZFAdvLead.utmPNameArr[ prmIdx ] ); if ( typeof utmVal !== "undefined" ) { if ( utmVal != "" ) { var fieldObj = zf_formsArr[frmInd][utmPm]; if ( fieldObj ) { fieldObj.value = utmVal; } } } } } } }; ZFAdvLead.prototype.zfautm_jsEmbedSprt = function ( id ) { document.getElementById('zforms_iframe_id').removeAttribute("onload"); var jsEmbdFrm = document.getElementById("zforms_iframe_id"); var embdSrc = jsEmbdFrm.src; for( var prmIdx = 0 ; prmIdx < ZFAdvLead.utmPNameArr.length ; prmIdx ++ ) { var utmPm = ZFAdvLead.utmPNameArr[ prmIdx ]; utmPm = ( ZFAdvLead.isSameDomain && ( ZFAdvLead.utmcustPNameArr.indexOf(utmPm) == -1 ) ) ? "zf_" + utmPm : utmPm; var utmVal = this.zfautm_gC_enc( ZFAdvLead.utmPNameArr[ prmIdx ] ); if ( typeof utmVal !== "undefined" ) { if ( utmVal != "" ) { if(embdSrc.indexOf('?') > 0){ embdSrc = embdSrc+'&'+utmPm+'='+utmVal; }else{ embdSrc = embdSrc+'?'+utmPm+'='+utmVal; } } } } jsEmbdFrm.src = embdSrc; }; var zfutm_zfAdvLead = new ZFAdvLead(); zfutm_zfAdvLead.zfautm_ini(); if( document.readyState == "complete" ){ zfutm_zfAdvLead.zfautm_iframeSprt(); zfutm_zfAdvLead.zfautm_DHtmlSprt(); } else { window.addEventListener('load', function (){ zfutm_zfAdvLead.zfautm_iframeSprt(); zfutm_zfAdvLead.zfautm_DHtmlSprt(); }, false); }